NEXT MOVE / HELP & POLICIES
Contact & customer support
Last updated October 4, 2026
A question before buying? A file that needs help? Start here.
Next Move products are sold through the Communication Co. Payhip storefront. Its contact form is the support route for product questions, order and download problems, refund requests, complaints, privacy requests, and accessibility help.
Open the Payhip support form ↗
Help us find your order
- Put “Next Move” and the product name in your message.
- For order help, include your purchase email and order reference.
- Describe the issue and the resolution you are requesting.
- For file issues, include the device, app, and error message if available.
Do not send passwords, full card details, identification documents, or a completed inventory with sensitive household information. If you send a screenshot, redact anything unrelated to your request.
Before you contact us
Our FAQs, download instructions, and refund policy answer common questions. The support form opens on Payhip, whose privacy policy applies to the form. We do not collect messages directly on this website.
Complaints and privacy requests
Use the same form and clearly state your concern. For cancellation, an unambiguous message is sufficient; our optional cancellation wording may help. Local statutory rights and complaint routes remain available.