NEXT MOVE / HELP & POLICIES
Refunds, returns & cancellation
Last updated October 4, 2026
Digital files, practical support, and your consumer rights.
Digital products have no physical returns
Next Move sells downloadable ZIP files. Nothing is shipped, and there is no return-shipping charge or physical return address for these products.
Missing, corrupt, or misdescribed files
If you cannot access a paid file, a file is corrupt, or the product is materially different from its description, contact support. We will help restore access, supply a corrected file, or provide an appropriate refund or other remedy. You do not have to accept a repair where applicable law gives you a different remedy.
Duplicate charges and accidental duplicates
Contact us if you were charged twice for the same product. Include both order references so we can verify and refund the duplicate. The Complete Bundle contains the same files as the individual kits. If you accidentally bought overlapping products, contact us promptly; we will review the orders and available remedies.
Change of mind
If you have not accessed the download, contact us promptly about cancellation. After a successful download, we do not offer ordinary change-of-mind refunds, except where applicable law gives a cancellation right or other remedy. This commercial policy does not override mandatory consumer protections.
Statutory withdrawal and digital-content rights
Where a statutory cooling-off right applies, such as eligible EU/EEA or UK distance purchases, you may have 14 days from contracting to cancel without giving a reason, subject to applicable law. For digital content, losing that right requires the legally required express consent to immediate supply and acknowledgement of the loss of withdrawal rights. Browsing this site or merely reading this policy does not provide that consent. If those requirements have not been met, or another statutory remedy applies, your rights remain available even after a download. Mandatory legal guarantees and remedies for faulty or misdescribed digital content also remain available.
How to request help or cancellation
Use the Payhip support form. Include “Next Move,” your product name, purchase email, order reference, purchase date, and a brief explanation or cancellation statement. Please report file issues within 14 days when possible so we can help promptly; this request is not a cutoff for legal rights. Do not include your full card number or password.
You may copy this cancellation message; use of it is optional:
To Next Move / Communication Co.: I give notice that I withdraw from my contract for [product name], ordered on [date], order reference [reference]. My name is [name] and my purchase email is [email]. Date of this notice: [date].
Refund processing
Approved refunds are processed through the original payment method where available. Payhip and your payment provider determine when the credit appears. Statutory cancellation refunds will be made within the deadline required by applicable law, including 14 days from a valid withdrawal notice where required. Contact support if an approved refund does not appear.
After a refunded or cancelled purchase
If the purchase is fully refunded or cancelled, stop using and delete the paid product copies unless otherwise agreed or permitted by law. Keep your own entered information by exporting it separately. This policy applies to Next Move products; it does not determine returns for other sellers or brands.